Frequently Asked Questions
Q: I just purchased, but can’t find my members login details
A: Your login details have also been automatically emailed to you in your members welcome email.
Please make sure that the email is not spam blocked or in your junk mail folder. When you do locate it, add the email address to your ‘safe senders’ list!
Q: What is your returns procedure?
A: For digital purchases, we have a sixty day money-back guarantee. For physical products, please contact us here.
Q: How long will it take for my order to get to me?
A: Digital purchases are delivered immediately after purchase, and are also emailed to you. You may wish to check your promotions inbox to check your login information has not been sent there.
Physical purchases will be processed in three to five business days.
As soon as your order has been processed and also despatched, our fulfillment company will send you a tracking web link for your order.
This will be sent to the email you submitted for buying within 3 organisation days.
Please note: Sometimes this e-mail can be filtered into the spam as well as scrap folders of some e-mail carriers.